FAQ
🔍 Frequently Asked Questions
🔪 About Our Knives
What steel are your knives made from?
Our Tidal Collection knives use layered Damascus construction with 67 layers and HRC 60–62 hardness. Our Majesty Series uses high-carbon stainless steel with a decorative laser-etched Damascus pattern, with HRC 56–58 hardness. Both have a 15° edge angle per side.
What is real forged Damascus (and how is it different from laser-etched)?
The Tidal Collection pattern comes from layered Damascus construction. The Majesty Series pattern is decorative and laser-etched onto stainless steel.
What is the hardness rating?
Tidal knives and knife sets: HRC 60–62. Majesty knives: HRC 56–58.
What angle are the blades sharpened to?
Both Tidal and Majesty knives have a 15° edge angle per side.
What are the handles made from?
Handle materials vary by product. Check the product page for the materials used in your chosen Tidal Collection knife or set. Majesty Series handles are Pakkawood (resin-stabilized layered hardwood).
What knives come in the Tidal Collection 8-piece set?
Each Tidal Collection 8-piece set includes:
- Chef's knife
- Santoku
- Nakiri
- Cleaver (produce, not bones)
- Bread knife (serrated)
- Boning knife
- Utility knife
- Paring knife
The Majesty Series 8-piece set has a different assortment. See the Majesty product page for its contents.
🛡️ Warranty: The 2-Year Epicurean Promise
Are the knives warranted?
Yes. Every knife we sell is backed by our 2-Year Epicurean Promise. If a handle fails or an edge chips under normal residential kitchen use within 2 years of purchase, choose replacement or a pro-rata refund, subject to the full policy. Read the full 2-Year Epicurean Promise.
What does the warranty cover?
Handle failures (cracks, splits, separations, loose rivets), blade edge chipping under normal use, and manufacturing defects. It does not cover damage from dishwasher use, cutting bone or frozen food, or commercial/restaurant use. See the full policy for details.
📦 Ordering & Shipping
Do you offer free shipping?
Yes. Every US order ships free, with no minimum purchase required.
How long does shipping take?
Standard orders are fulfilled automatically through Amazon MCF. Standard shipping is estimated at 3–5 business days; check the delivery estimate shown for your address when ordering. For Buy with Prime orders, refer to the delivery estimate shown for your address. Engraved sets ship from the manufacturer. Allow approximately 14 business days from order to delivery, including production and transit.
Do you ship internationally?
Currently, we only ship within the United States.
Can I change my order after placing it?
Please email Support@epicureancook.com as soon as possible with your order number and requested change. We will check whether it is still possible. Changes are not guaranteed once fulfillment or engraving has started.
Returns & Exchanges
Can I return or exchange a non-engraved item?
You can request a return or exchange within 30 days of delivery. Items must be unused, unmodified and in their original condition and packaging. Email support@epicureancook.com with your order number. We will provide return instructions and a prepaid shipping label. There is no restocking fee for eligible unused returns in their original packaging. Personalized engraved items are excluded from change-of-mind returns and exchanges.
✍️ Personalized Engraving
What can I engrave on my knife set?
Add a name, date, initials or a short message of up to 20 characters. On the engraved product page, enter your text. Engraving on all eight knives is included automatically. Check your spelling and engraving details in the cart before ordering. An engraving preview is not shown. Contact support@epicureancook.com before ordering for special font or layout requests.
How long does engraving take?
Allow approximately 14 business days from order to delivery, including production and transit from the manufacturer.
Can I return an engraved set?
Personalized engraved sets are excluded from change-of-mind returns and exchanges. Defective knives can be replaced. The 2-Year Epicurean Promise still applies. Please report arrival damage within 7 days; that reporting window does not shorten the Promise.
🛠️ Care & Maintenance
How should I care for my Damascus knives?
Hand-wash with mild soap and dry immediately. Do not soak the knives or put them in a dishwasher. Use a wood or soft plastic cutting board. Avoid cutting bones or frozen food, and avoid glass, ceramic or stone cutting surfaces. Store the knives with their edges protected.
How do I sharpen my knives?
Sharpen when cutting performance declines. How often depends on your use and care. Plain and serrated edges need different sharpening methods. If you are unsure which method to use, contact support@epicureancook.com before sharpening.
📞 Contact Us
Still have a question? Email us at Support@epicureancook.com and we'll respond within 1 business day.