The 2-Year Epicurean Promise

What we cover

For two (2) full years from the date of purchase, we cover the following at no cost to you:

Handle failures under normal residential kitchen use — including cracks, splits, separations from the blade, loose or missing rivets, or complete handle breakage
Blade edge chipping under normal residential kitchen use
Manufacturing defects on any knife, sheath, or gift box component

No fine print, no runaround. If a knife fails within 2 years of purchase, we cover it. To confirm the knife is genuinely one of ours (rather than a counterfeit or a competitor's product), we ask you to send us one photo of the knife showing our logo. That's the only ask — no receipts required, no "sole discretion" reviews, no back-and-forth to prove your case. We designed this policy the way we'd want our own family's kitchen tools warranted.

And we won't try to sell you anything on top of it. No paid "accident protection plan," no extended-warranty upsell, no separate service contract. The 2-Year Epicurean Promise is what you get at the price on the tag — included with every purchase. If a knife needs repair or replacement under this warranty, we cover the cost. If it doesn't qualify (because you dishwashered it or used it on a bone), we'll tell you honestly — but we won't quietly redirect you to a paid coverage plan you should have bought earlier.

What you get when you make a claim

Customer's choice — replacement OR refund:

Replacement: we ship a new individual knife (the specific one that failed — matching color, matching set) at no cost to you. Return shipping of the failed knife is not required unless requested for quality-control inspection.
Refund: we refund the pro-rata value of the failed knife (see per-knife pricing table below), returned to your original payment method within 5 business days of approval.

You pick which option you want at the time of your claim.

Pro-rata refund values (for the refund option)

Set	Retail	Per-knife refund
Tidal Blue 8pc	$325.00	$40.62
Tidal Black 8pc	$325.00	$40.62
Tidal Red 8pc	$325.00	$40.62
Majesty 8pc	$99.00	$12.38
Majesty Steak Set (6pc)	$49.99	$8.33

What is not covered

Damascus kitchen knives require specific care. The following are not covered under this warranty because they represent use outside the care instructions provided with every purchase and printed on our care card:

Damage from dishwasher use — dishwasher chemistry attacks the softer outer Damascus cladding and the tumbling cycle nicks blade edges. Hand-wash only, dry immediately.
Damage from cutting bones, frozen food, glass, ceramic, or stone surfaces — Damascus edges are engineered for produce, proteins, and prep work on wood or soft-plastic cutting boards.
Damage from soaking or leaving knives in standing water — moisture accelerates handle degradation.
Damage from customer sharpening error — including but not limited to whetstone gouges, incorrect edge angle, or use of a power sharpener not designed for premium cutlery.
Damage from commercial or restaurant use — this warranty covers residential kitchen use only. Restaurant, food-truck, and commercial-kitchen operators may reach out for a separate commercial-use inquiry.
Loss, theft, or accidental transfer to a third party.
Cosmetic wear developed after the first 30 days — including surface patina, minor handle discoloration, or aesthetic changes that do not affect function.
Damage from unauthorized modification — including custom re-handling, blade re-grinding, or third-party engraving.

Claim limits

One (1) replacement per SKU per household during the 2-year coverage window. This prevents abuse while covering legitimate failures fully.
The warranty covers the specific knife that failed, not the entire set. If a second knife from the same set fails within the 2-year window, that qualifies as a separate claim (up to one per SKU maximum).

Who is covered

This warranty covers the original purchaser only, evidenced by an order on record in either our Amazon Seller Central account (as sold by "The Epicurean Cook") or our Shopify account (epicureancook.com).

This warranty is void for purchases from unauthorized sellers. If you purchased our products from any seller other than The Epicurean Cook on Amazon.com or through epicureancook.com, we cannot honor a warranty claim — those products are outside our supply chain, and we cannot verify their authenticity, storage conditions, or care history. Please purchase only from authorized sources.

This warranty is non-transferable. It applies to the original purchaser and cannot be transferred to a resale buyer.

How to make a claim

Two simple paths:

If you purchased on Amazon: Open Amazon > Your Orders > select the order > "Get product support" > "Contact seller." Include a brief description of the failure and your preferred remedy (replacement or refund). We respond within 24 hours on business days.

If you purchased on epicureancook.com: Email Support@epicureancook.com with your order number, a brief description of the failure, and your preferred remedy. We respond within 24 hours on business days.

What we ask you to include:

Order number (from Amazon or Shopify — that's how we verify eligibility)
Which knife failed (e.g., "8-inch chef's knife," "5-inch boning knife")
Brief description of how it failed
Your remedy preference: replacement or refund
Required: one photo of the failed knife showing our logo — this is how we confirm the knife is genuinely one of ours and not a counterfeit or a competitor's product

Legal disclosure

This warranty is issued by 596 Retail LLC (Ohio, USA), doing business as The Epicurean Cook. USPTO Registered Mark "E C" (Reg. No. 8307059).

This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.
Some states do not allow limitations on how long an implied warranty lasts, so the limitations above may not apply to you.
Nothing in this warranty limits your rights under applicable consumer protection laws.
In the event of a conflict between this warranty and the Amazon A-to-z Guarantee (for Amazon purchases) or Shopify's Buyer Protection (for Shopify purchases), the more consumer-favorable provision controls.

Contact

596 Retail LLC
DBA: The Epicurean Cook
Ravenna, OH
Email: Support@epicureancook.com
Amazon storefront: The Epicurean Cook on Amazon
DTC: epicureancook.com

This warranty page is dated August 25, 2026 and supersedes all prior warranty statements. If you purchased before this date, you receive the coverage terms in effect at time of purchase OR these updated terms — whichever is more favorable to you.